FAQ

PRICING POLICY

Prices shown on the Site are in Euros and are inclusive of VAT at the applicable rate.

The Euros price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors.

The price applicable to your order will be the price current at the time your order is accepted.

If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Delivery outside of the EU may be subject to local import taxes, which are your responsibility where they apply.

To complete your purchase, you are required to acknowledge that any customs duties and taxes that apply are your responsibility. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

 

REFUND POLICY

We do not offer returns or refunds on any purchases made. For other questions regarding billing, email adrian@saintstreet.live with the subject line “Billing question”.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments.

 

DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM YOUR STORE?

No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.

 

HOW SECURE IS YOUR STORE?

All payments are processed via PayPal, one of the most trusted payment gateways in the world and Stripe.

PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, Stripe makes use of best-in-class security tools and practices to maintain a high level of security.

WHERE IS MY ORDER?

When your order is shipped, you will receive an email confirming so, including tracking information.
 

ORDER

For information regarding your order, please email adrian@saintstreet.live with “Order” followed by your order number in the subject line.

 

HOW BIG ARE THE PRINTS

See individual items for their measurements. Images are printed with margins, which vary depending on the image.

HOW ARE THEY PRINTED?

They will be printed as a gloss archival pigment ink print on a 100% cotton Fine Art photo paper.

WHEN WILL I RECEIVE MY PRINT? 

We will send a shipping confirmation email with tracking info when your print is sent.

HOW IS MY PRINT BEING SHIPPED?

All prints will be shipped in a tube. Shipments will go out via SEUR, UPS, Fedex, and DHL, depending on your location.

HOW MUCH IS SHIPPING?

For all orders, shipping will be calculated upon checkout.

GENERAL QUESTIONS

Got a question? Want to say hello? Email adrian@saintstreet.live with “Question” in the subject line.